Sciton Privacy Policy

1. Introduction

Sciton, Inc. ("Sciton," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide through our website at sciton-lasers.com (the "Site"). This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the choices available to you regarding our use of your information. This policy applies to information collected through the Site and does not apply to information collected through other channels, including Sciton's medical devices or clinical software systems.

2. Information We Collect

2.1 Information You Provide Directly

When you submit forms on our Site, such as consultation requests, contact inquiries, or event registrations, we may collect:

• First and last name
• Email address
• Phone number
• Practice or facility name
• Medical specialty
• Message content describing your inquiry or clinical needs
• Professional credentials (if voluntarily provided)

2.2 Information Collected Automatically

When you visit our Site, we automatically collect certain technical information through cookies and similar technologies:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited, time spent on pages, and navigation paths
• Referring website or search terms
• Device type (desktop, tablet, mobile)

3. How We Use Your Information

We use the collected information for the following purposes:

• Responding to inquiries: Processing and responding to your consultation requests, product inquiries, and support questions
• Sales communication: Contacting you about Sciton products and services relevant to your inquiry, including follow-up communications from our sales representatives
• Site improvement: Analyzing usage patterns to improve website content, navigation, and user experience
• Marketing communications: Sending newsletters, clinical updates, event invitations, and promotional materials (with your consent where required by law)
• Legal compliance: Fulfilling legal obligations including medical device regulatory requirements and record-keeping

4. Legal Basis for Processing (EEA/UK Users)

For users in the European Economic Area and United Kingdom, we process personal data based on the following legal grounds:

• Consent: When you submit a form or opt in to marketing communications
• Legitimate interests: For business operations including responding to inquiries and improving our services
• Legal obligation: When processing is necessary to comply with applicable laws

5. Information Sharing

We may share your personal information with:

• Authorized distributors: Regional Sciton distributors and sales partners who can address your inquiry in your geographic area
• Service providers: Third-party companies that support our business operations, including web hosting, email delivery, CRM systems, and analytics services, bound by contractual data protection obligations
• Legal requirements: Government authorities when required by law, regulation, legal process, or enforceable governmental request
• Business transfers: In connection with a merger, acquisition, reorganization, or sale of assets, where your information may be transferred as a business asset

We do not sell your personal information to third parties for their direct marketing purposes.

6. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies for the following purposes:

• Essential cookies: Required for Site functionality including form submissions and session management
• Analytics cookies: Help us understand how visitors interact with the Site through aggregated usage data
• Marketing cookies: Used to deliver relevant advertisements and measure campaign effectiveness

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Site functionality. Most browsers allow you to block or delete cookies; refer to your browser's help documentation for specific instructions.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Inquiry and contact data is typically retained for 36 months from the date of last interaction. Analytics data is retained in aggregated, de-identified form and does not identify individual users.

8. Data Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (TLS/SSL), access controls, and regular security assessments. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your data.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-out: Unsubscribe from marketing communications at any time using the link provided in each email
• Data portability: Request your data in a structured, machine-readable format (where applicable under GDPR)
• Restriction: Request restriction of processing in certain circumstances

To exercise any of these rights, contact us at [email protected]. We will respond to verifiable requests within 30 days (or 45 days for complex requests, with notice).

10. California Privacy Rights (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information is collected, the right to delete personal information, the right to opt out of the sale of personal information (Sciton does not sell personal information), and the right to non-discrimination for exercising privacy rights. California residents may submit requests by emailing [email protected] or calling +1 (888) 555-1234.

11. International Data Transfers

Your information may be transferred to and processed in the United States, where Sciton's servers and principal offices are located. If you are located outside the United States, by using the Site and submitting information, you consent to the transfer of your information to the United States. For EEA/UK users, we rely on Standard Contractual Clauses approved by the European Commission for such transfers.

12. Children's Privacy

This Site is not intended for individuals under the age of 18 and is designed for use by licensed healthcare professionals and business decision-makers. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a person under 18, we will promptly delete it.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. Material changes will be indicated by updating the "Last Updated" date. We encourage you to review this policy regularly. Continued use of the Site after changes are posted constitutes your acceptance of the revised policy.

14. Contact Us

For questions or concerns about this Privacy Policy or our data practices, please contact:

Sciton, Inc.
Privacy Officer
925 Commercial Street
Palo Alto, CA 94303
Email: [email protected]
Phone: +1 (888) 555-1234